How to Report a Tree Emergency
If a tree falls during a storm and it’s blocking a road, or it has fallen on a house, car or other property, CALL 911.
Arborists from Philadelphia Parks & Recreation are on-call to respond to tree emergencies. They will come out to remove hazards and any part of a tree that is an immediate risk to public safety. Other parts of the tree that don’t pose an immediate risk (such as tree trunks and stumps) will be removed at a later time so crews can focus on other safety hazards around the city.
Read About DownedTrees on Phila.gov
For non-emergency tree requests, submit a request through Philly 311. You can reach 311 many ways, see below:
- Phone: Dial 3-1-1. For those with VOiP (Voice over Internet Protocol) or outside of Philadelphia dial 215-686-8686. The Call Center is open Monday-Friday from 8am-8pm, excluding City holidays.
- Website: Submit a request online at http://www.phila.gov/311/form/.
- Mobile Application: Download the free Philly 311 mobile app from the app store via a smart device (phone, tablet, etc.).
- Social Media: Ask a question or submit a request using Facebook or Twitter.
- Email: Send questions or requests to Philly311@phila.gov.
- Walk-in Center: The Philly 311 Walk-in Center in City Hall Room 167 is open
Monday-Friday from 9am-5pm excluding City holidays.
After submitting a request, you will be provided with a reference number to track the status of your request by calling the Call Center, or visiting the Philly 311 website or mobile app.